Refund Policy
for contact call – 24/7
Satisfaction Assurance
We strive to provide top-quality services tailored to meet your needs. If you are not fully satisfied with our services, you may be eligible for a refund under specific conditions.
Refund Eligibility
- The request clearly outlines the reason for dissatisfaction along with any relevant details or supporting documentation.
- The request is made within 30 days of the initial purchase or service agreement.
- A formal refund request is submitted via email to [billspayllc@gmail.com].
Refund Request Process
To initiate a refund, customers must contact us through the provided email address with their order information, date of purchase, and a clear explanation of the issue. We review all requests thoroughly and aim to respond within five business days. If approved, refunds will be processed through the original payment method. Processing times may vary based on your bank or payment provider.
Non-Refundable Services
Certain services are not eligible for refunds. This includes completed services that have been fully delivered and accepted by the client. Additionally, any specialized or expedited services that have already been performed are considered non-refundable. Services where substantial work has been completed and approved by the client are also excluded from refunds
Partial Refunds
In some cases, we may offer partial refunds for services that have been initiated but not fully completed. The amount refunded will be calculated based on the portion of work completed relative to the total agreed-upon service. Partial refunds are granted at our discretion and are intended to provide a fair resolution when full refunds are not applicable.
Policy Changes
Bills Pay LLC reserves the right to modify or update this refund policy at any time. Changes will take effect immediately upon publication on our website. It is recommended that you review this policy periodically to stay informed of any adjustments that may impact your eligibility for refunds.